Refund Policy

FOR ALL CUSTOMERS

All your products will be inspected by Established Certification bodies, and only after your confirmation and approval, the goods will be shipped to your destination

• If the items you received were incorrect, damaged, missing, and not as per your approval at the time of loading vessel, then you’ll be notified for an Freight Insurance refund for that item.

Policy Overview

• The GGR Team must authorize all complains via the Support Email
• Our policy lasts 7 days. If 7 days have gone by since you have taken receipt of your package, unfortunately, the order is considered completed.
• For any complains, we require a receipt or proof of purchase.
• Prior to processing any complains, UAE customers are required to send pictures of defects, and without pictures we cannot process requests.
• Please do not send your purchase back to us.
• To be eligible for a complain ticket your item must be unused and in the same condition that you received it. It must also be in the original packaging.
• We raise complains only for items that you purchased.
• You need to purchase additional insurance for Full cover of your items.
• There are no exchange of items and shipping cost refunds after shipment departure from the country of origin.

1. Authorization

• To report your query, you must email us: support@ggr-trade.com so we can provide you with return details.

2. Refunds (if applicable)

Once your query is received and analyzed

• We will send you an email to notify you that we have received your query. We will also notify you of the approval or rejection of your refund.
• If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
• If you receive a refund, the cost of shipping and box rates will be deducted from your refund.

3. Refund Payments (if applicable)

If you haven’t received a refund yet

• First check your bank account again.
• Then contact your credit card company, it may take some time before your refund is officially posted.
• Next, contact your bank. There is often some processing time before a refund is posted.
• If you’ve done all of this and you still have not received your refund yet, please contact us at support@ggr-trade.com

Unclaimed orders:

It is the customer’s responsibility to follow tracking advice and be present when order is being delivered. Regardless of the delivery method, deliveries will always be attempted at least once, and if undeliverable, will then be taken to the local dispatch center or relevant Cargo offices until claimed. If a customer does not claim this order within 5-10 business days (may differ depending on country and service), the order may be returned to us, and in such a case we do not offer a refund or replacement, however can resend the order if the customer is willing to cover re-calculated shipping costs.